About AudioTopia

A little about our company:

We are a real, family-owned company, and one of the largest independent authorized Pro-Audio dealers in New England.
We are an Authorized Dealer for all items we sell directly, thus any warranty, product support, software downloads, rebates or otherwise are valid with us.
We carry most-every product that the manufacturers offer that are listed on our site. However, if you could not find an item you were interested in, need a different model of that brand or wanted an alternate accessory simply Contact Us due to the massive product listings some brands have that we sell.
Our phone number is 603-294-4161 but due to the extremely high volume of questions we get and a desire to provide you with answers to your questions that can be followed-up and that have more detailed and visual information your best bet is to Contact Us, we do our best to answer all questions within less then 24 business hours.
Customer service and shipping hours are Monday-Friday, 9am to 5pm EST. We are not open on weekends nor all major holidays (with reduced availability during the Christmas week, Thanksgiving week, and July 4th week Holidays).
AudioTopia, LLC is a Platinum Power Seller shipping to clients from all over the world.
Should you have further questions regarding these topics please refer to; Return Policy, Shipping Policy, Order Status, or Your Account.
If you just want to give us a shout-out please Contact Us.

How we make sure your experience is Safe & Secure:

Buy with confidence on our site built and hosted using eBay's technology.
We have partnered with QuickBooks Merchant Services, a leading payment gateway, to offer safe and secure credit card transactions for our customers.

The QuickBooks Merchant Services Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. Both QuickBooks Merchant Services and AudioTopia adhere to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry (PCI) Data Security Standard.
If you prefer, we can process your transaction by phone, fax or mail. Understand that we will enter your order through the Internet, just as you would, because we are certain of the system's security.

Real clients with Real feedback about buying from us:

We ask you to kindly Contact Us with any issues and give us a chance to take care of you instead of leaving frustrated (99% of the time we can take care of this to everyones satisfaction). All items are expected to ship accurately but we rely not only the manufacturers to supply the product info correctly but also the warehouse to ship it without any problems. Please ALWAYS Contact Us if you have an unforseen issue with your order and we will do our very best to fix it for you.
We ALWAYS strive to provide 5-star service to your complete satisfaction and want to earn your repeat business. We do a lot of business overseas and have seen the majority of complaints from overseas clients who do not to understand shipping transit times, customs issues, and email / language issues. If you are purchasing overseas please see our International Shipping Policy FAQ section.
Curious what other clients had to say, we do not hide behind what our clients had to say about us, we are not perfect but we do our very best: See our eBay.com feedback rating or See our Amazon.com feedback rating

AudioTopia