Customer Service
Customer service and shipping hours are Monday-Friday, 10am to 4pm EST. We are not open on weekends nor all major holidays (with reduced availability during the Christmas week, Thanksgiving week, and July 4th week Holidays). Before you Contact Us please review our FAQ's below. Frequently Asked Questions: - Q:
 What is the condition and warranty? A: All items are BRAND NEW unless otherwise clearly noted, with FULL WARRANTY and comes with all the normal accessories and materials that the Manufacturer supplies with the product just as you would get at a more expensive national retailer. - Q: Can you match or beat a price from another dealer for the same item?
A: We will BEAT ANY DEALERS PRICE (eBay, Amazon, website, retail store or otherwise) for the same item, just MAKE US YOUR BEST OFFER, or Contact Us. - Q: How do you handle domestic and international shipments?
A: For more info please visit our Shipping Policy FAQ section of our website.
- Q:When are items shipped?
A: Most items ship within 48 business hours of cleared payment by 9am EST during normal operating hours (USPS takes an additional 24 hours due to postal pick-up) and a Ship notification is auto-emailed 24 hours later to your email. Ex: You pay for an item on Friday afternoon we do not see it until the following business day which is Monday. You can check on the status in Your Account. - Q:Is my order Safe and Secure?
A: Buy with confidence on our site built and hosted using eBay's technology. We have partnered with QuickBooks Merchant Services, a leading payment gateway, to offer safe and secure credit card transactions for our customers.The QuickBooks Merchant Services Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. Both QuickBooks Merchant Services and AudioTopia adhere to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry (PCI) Data Security Standard.
- If you prefer, we can process your transaction by phone, fax or mail. Understand that we will enter your order through the Internet, just as you would, because we are certain of the system's security.
- Q:What is your return policy?
A: For more info please visit our Return Policy section of our website.
To obtain the status of an order, enter the confirmation number and click Go!.
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